No Internet connection

JacquiL6 — Tue, 09 Jun 2026 09:16:31 GMT

There's a green light on my router, however I have no internet connection since around 9am this morning.

I have checked my connection on my SkyGo app and all shows to be ok

Re: No Internet connection

caesarome — Tue, 09 Jun 2026 09:20:03 GMT

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic No Internet connection in Broadband

No Internet connection

Re: No Internet connection