topic Re: Moving v upselling in Broadband

Moving v upselling

Grrrr1 — Mon, 08 Jun 2026 11:50:48 GMT

Simple house move to my late Mum's house, which had Sky. I currently pay £43/m for broadband plus TV. I'm told that my standard package is not available at the new address and that i can only have Ultrafast broadband at £68/m. I'm contracted for 24 months. I pay a fixed fee every month and SKY agrees to provide the service for 24 months. If they upgrade the system - fine, but I'm not paying 50% more for the same product. My needs haven't changed. I don't need a Ferrari instead of my Fiesta. I'm happy with Semi-skimmed, I don't want Full-fat Jersey milk for my tea. SKY should uphold their end of the contract. Spoke to 'retentions' - very polite, but no help. Said 'Moving dept' would call. Nothing. Shame. Its BT or ee for me if SKY don't want me.

Re: Moving v upselling

lainys — Tue, 09 Jun 2026 08:39:59 GMT

Hi thereGrrrr1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Moving v upselling

TimmyBGood — Tue, 09 Jun 2026 08:58:37 GMT

@Grrrr1 wrote:

If they upgrade the system - fine, but I'm not paying 50% more for the same product. My needs haven't changed. I don't need a Ferrari instead of my Fiesta. I'm happy with Semi-skimmed, I don't want Full-fat Jersey milk for my tea. SKY should uphold their end of the contract.

Perhaps note that Sky is not 'upgrading' in isolation: the national telecoms network is transitioning from 19th century copper pairs to 21st century optical fibre, and as part of that process ISPs simply cannot order wholesale service over metallic circuits at addresses where FTTP is in reach.

You can choose which speed band you want to be delivered over the fibre though: there's no requirement to accept an offer of an unnecessary 'Ultrafast' product.