topic Re: Sky broadband not working in Broadband

Sky broadband not working

BenSinden — Mon, 08 Jun 2026 18:42:25 GMT

Hello my sky router has a green light for power, orange for internet green for wifi and orange for voice. The sky service checker says everything is fine and working but I still get no service despite the wifi connecting to devices. Any ideas? Thanks

Re: Sky broadband not working

Daniel0210 — Mon, 08 Jun 2026 18:44:24 GMT

@BenSinden
Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Sky broadband not working

caesarome — Mon, 08 Jun 2026 18:44:42 GMT

@BenSinden

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Sky broadband not working

BenSinden — Mon, 08 Jun 2026 18:50:05 GMT

I've run the line test multiple times and it still thinks everything is ok. It has been down for roughly 1.5 hours now.

I should have said, I expect voice is always orange as I don't have a landline package.

I guess I will just have to wait for it to show in the service check or hope it resolves itself.