Ineffictive customer service

Desmond14 — Mon, 08 Jun 2026 17:13:26 GMT

Has anyone tried ringing recently to sky experiencing their apalling , cynical customer service that are absolutely clueless and spending hours trying to resolve a simple problem and keep being shunted around to various departments with no resolution!!!!

I have spent 6 hours on the phone yesterday and today and no resolution and ended up being stressed to the core and am at the stage wherby I cannot talk to sky as I get headaches!!! An AI assistant that is progammed for specific words and overseas call centre that are used by Sky satisfy shareholders yearning for return in their investment BUT no resolutions given for simple questions.

I AM A PLATINUM VIP MEMBER FOR 15 YEARS and tried taking up the 1 year free security Norton 360 Deluxe offer then payable after, I tried yesterday and credit card timed out, Sky thinks I have utilised the offer however I have not finished final verification hence Norton do not have me as subscribed. I rang Norton and they said I need the promo code and the member id in order tp progress with the offer. Clueless sky staff have shunted me around for 6 hours with no resolotion and i want to cancel to preserve my sanity.

Re: Ineffictive customer service

lainys — Tue, 09 Jun 2026 09:15:17 GMT

Hi there Desmond, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Ineffictive customer service in Broadband

Ineffictive customer service

Re: Ineffictive customer service