https://helpforum.sky.com/t5/Broadband/Sky-max-pod-not-connecting/m-p/5293105#M570606 <P>Moved house a little while ago and moved our Sky broadband with us. The router that worked fine in a bigger house barely works in the new house, the signal is poor close to it and nonexistent at the back of the house or upstairs. We contacted Sky and went through a heap of troubleshooting before they talked me into WiFi max, which apparently goes through the same router. The only difference we noticed with this was the cost, the WiFi is still dropping out and still doesn't reach the back or upstairs rooms. Contacted Sky again, went through troubleshooting again, and this time they sent a max pod. I've plugged it in and manually added it to my account but it won't connect and has a red light. It is showing on my device list but says offline. I've reset my router, I've unplugged the pod for a while and tried it again, I've left it on a few hours to see if changes, I've tried to connect it several times but it still has a flickering red light. Can someone help me please?</P> Mon, 08 Jun 2026 12:56:08 GMT West6 2026-06-08T12:56:08Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod-not-connecting/m-p/5293105#M570606 <P>Moved house a little while ago and moved our Sky broadband with us. The router that worked fine in a bigger house barely works in the new house, the signal is poor close to it and nonexistent at the back of the house or upstairs. We contacted Sky and went through a heap of troubleshooting before they talked me into WiFi max, which apparently goes through the same router. The only difference we noticed with this was the cost, the WiFi is still dropping out and still doesn't reach the back or upstairs rooms. Contacted Sky again, went through troubleshooting again, and this time they sent a max pod. I've plugged it in and manually added it to my account but it won't connect and has a red light. It is showing on my device list but says offline. I've reset my router, I've unplugged the pod for a while and tried it again, I've left it on a few hours to see if changes, I've tried to connect it several times but it still has a flickering red light. Can someone help me please?</P> Mon, 08 Jun 2026 12:56:08 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod-not-connecting/m-p/5293105#M570606 West6 2026-06-08T12:56:08Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod-not-connecting/m-p/5293691#M570798 <P>Hi there West6, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 09 Jun 2026 08:45:49 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod-not-connecting/m-p/5293691#M570798 lainys 2026-06-09T08:45:49Z