topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5293050#M570592 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4702699">@SimoneBad</a>&nbsp;wrote:<BR /><P>My devices are not connecting to my WIFI I have tried connecting and reuniting my password via my sky glass, switched the router on and off and the problem is not resolved. The internet checker via your app says there is no issues in my area can this please be resolved&nbsp;</P><HR /></BLOCKQUOTE><P>We're only other customers here but try resetting&nbsp;the router entirely. If it's a white Sky Max router, hold the WPS button on the side of the hub in for a few seconds. If it's an older router&nbsp;try the rest button on the back of the router.</P><P>&nbsp;</P><P>Edit: this will reset the SSID and WiFi password to the default.</P> Mon, 08 Jun 2026 12:08:02 GMT Me134 2026-06-08T12:08:02Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5293043#M570590 <P>My devices are not connecting to my WIFI I have tried connecting and reuniting my password via my sky glass, switched the router on and off and the problem is not resolved. The internet checker via your app says there is no issues in my area can this please be resolved&nbsp;</P> Mon, 08 Jun 2026 12:02:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5293043#M570590 SimoneBad 2026-06-08T12:02:36Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5293050#M570592 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4702699">@SimoneBad</a>&nbsp;wrote:<BR /><P>My devices are not connecting to my WIFI I have tried connecting and reuniting my password via my sky glass, switched the router on and off and the problem is not resolved. The internet checker via your app says there is no issues in my area can this please be resolved&nbsp;</P><HR /></BLOCKQUOTE><P>We're only other customers here but try resetting&nbsp;the router entirely. If it's a white Sky Max router, hold the WPS button on the side of the hub in for a few seconds. If it's an older router&nbsp;try the rest button on the back of the router.</P><P>&nbsp;</P><P>Edit: this will reset the SSID and WiFi password to the default.</P> Mon, 08 Jun 2026 12:08:02 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5293050#M570592 Me134 2026-06-08T12:08:02Z