topic Devices won’t connect in Broadband

Devices won’t connect

SammyCee — Mon, 08 Jun 2026 06:30:39 GMT

We recently had a new Sky router sent out with a Dky Max pod.

I've set these both up with no issues but now our devices won't connect to the internet.

The router, broadband checker and third party speed test say we are connected and our Apple phones and Sky TV works but the Firestick, my PC, three out of four Alexa devices and my sons XBox are having none of it. They say there's no internet connection even though I can see there is.

the only real clue is from the XBox which says it can't detect NAT (?).

has anyone had similar issues?

thanks in advance.

Re: Devices won’t connect

Jason- — Tue, 09 Jun 2026 07:42:33 GMT

Hello @SammyCee, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry you're getting in touch with us to report issues with your new Sky Hub. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-