topic Re: Mrs Duncan in Broadband https://helpforum.sky.com/t5/Broadband/Mrs-Duncan/m-p/5292400#M570450 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3902663">@Scruffy</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 07 Jun 2026 11:18:39 GMT caesarome 2026-06-07T11:18:39Z Mrs Duncan https://helpforum.sky.com/t5/Broadband/Mrs-Duncan/m-p/5292368#M570442 <P>It's telling me Wi-Fi and broadband are looking good but when I try a click on something the wee red circular just keeps going round and round?</P> Sun, 07 Jun 2026 10:34:58 GMT https://helpforum.sky.com/t5/Broadband/Mrs-Duncan/m-p/5292368#M570442 Scruffy 2026-06-07T10:34:58Z Re: Mrs Duncan https://helpforum.sky.com/t5/Broadband/Mrs-Duncan/m-p/5292400#M570450 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3902663">@Scruffy</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 07 Jun 2026 11:18:39 GMT https://helpforum.sky.com/t5/Broadband/Mrs-Duncan/m-p/5292400#M570450 caesarome 2026-06-07T11:18:39Z