No internet

Sreve1 — Sun, 07 Jun 2026 10:54:22 GMT

Internet has completely dropped out.

Wifi is present but no internet light on fiber modem.

Service checks are all fine. Didn't change anything was in the middle of watching tv and it dropped.

No restarts or unplugged works.

Re: No internet

Daniel0210 — Sun, 07 Jun 2026 11:14:59 GMT

@Sreve1
Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

topic Re: No internet in Broadband

No internet

Re: No internet