topic Re: Want improved WiFi or cancel contract in Broadband

Want improved WiFi or cancel contract

WedClean — Sun, 07 Jun 2026 09:56:33 GMT

I need my WiFi sorting it is absolute rubbish! Please sort or cancel contract as you are not providing me what I'm paying for: I want an engineer to come to my house

Re: Want improved WiFi or cancel contract

GD1 — Sun, 07 Jun 2026 10:00:25 GMT

@WedClean You're not contacting Sky by posting here, threats to cancel are pointless as no one at Sky would know who you are from a community post, have you tried to result the issue by looking at the help guides? https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/broadband-diagnostic-start

An Engineer won't be sent for the reason explained above.

Re: Want improved WiFi or cancel contract

TimmyBGood — Sun, 07 Jun 2026 10:21:11 GMT

@WedClean

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.