topic Re: Internet in Broadband

Internet

Mpwill — Sun, 07 Jun 2026 08:09:09 GMT

My Internet keeps dropping out and the light is flashing orange.

Re: Internet

Me134 — Sun, 07 Jun 2026 08:11:33 GMT

@Mpwill wrote:
My Internet keeps dropping out and the light is flashing orange.

Select your router and see what it says.

https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet

GD1 — Sun, 07 Jun 2026 08:11:34 GMT

@Mpwill First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.