topic Re: Internet connection constantly dropping out in Broadband

Internet connection constantly dropping out

FeDuncan — Sat, 06 Jun 2026 13:16:23 GMT

We've had sky broadband for years without any problem and had a new box fibre box installed in the last few months.
Now our wifi works for 10 minutes at most and then drops out, sometimes it kicks back in after being of for 30 seconds, sometimes it needs resetting.
I have work to do from home but also, all our entertainment is reliant on the connection to, it's infuriating to be constantly waiting for it to reset itself or having to do it ourselves.

We've also run all the suggested diagnostics and they say everything is working correctly which is kinda of laughable as even this page keeps dropping out.

Hoping someone can help

Re: Internet connection constantly dropping out

caesarome — Sat, 06 Jun 2026 15:42:01 GMT

@FeDuncan

It could be a poor signal in certain rooms that is causing this as this is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.