How do I book a Sky engineer

Rpickard1969 — Sat, 06 Jun 2026 05:53:15 GMT

I have 2 green lights but no internet light. I’ve run all the diagnostics and it says the service and all my connections are fine.

how do I book a Sky engineer to come out please???

Re: How do I book a Sky engineer

GD1 — Sat, 06 Jun 2026 06:00:59 GMT

@Rpickard1969 Even if you have already done so you need to redo the test here to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#