topic Re: No Internet in Broadband

No Internet

Sandra146 — Fri, 05 Jun 2026 20:58:17 GMT

Green power light no Internet light no WiFi light amber voice light

Re: No Internet

GD1 — Fri, 05 Jun 2026 20:59:32 GMT

@Sandra146 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Internet

Sandra146 — Fri, 05 Jun 2026 21:02:58 GMT

Thank you the tests say everything is fine but its not.

Re: No Internet

Sandra146 — Fri, 05 Jun 2026 21:03:52 GMT

I have Green power and WiFi nothing on Internet and orange on voice.

Have turned off and on and reset

Re: No Internet

Daniel0210 — Sat, 06 Jun 2026 01:45:12 GMT

@Sandra146

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start