topic No internet in Broadband

No internet

donna773 — Fri, 05 Jun 2026 11:51:54 GMT

Hi I've been waiting for my replacement hub and the machine that goes on the wall and the internet problem in the area it's been 2 weeks now and I'm fed up,I'm not paying anything this month

Re: No internet

Daniel0210 — Fri, 05 Jun 2026 12:01:03 GMT

@donna773 wrote:

I'm not paying anything this month

@donna773

You can't withhold payment. Billing continues as normal during a fault / outage which may be credited to your Sky account in due course depending on the circumstances.

Re: No internet

caesarome — Fri, 05 Jun 2026 12:25:14 GMT

@donna773 wrote:

Hi I've been waiting for my replacement hub and the machine that goes on the wall

Have Sky sent you a replacement hub due to your broadband issues and do you mean the ONT as this isn't something Sky would send to you ?