topic Re: Slow wifi in Broadband

Slow wifi

CS901 — Thu, 04 Jun 2026 11:46:50 GMT

I'm paying for 500mbps but my wifi is only getting speeds of 25-40mbps. This is a new thing, I've just come back from holiday and it's not getting above those speeds.

when connected by an Ethernet cable it's different and is 480-500mbps but I'm at a loss as to why my wifi is so poor. I've reset it, I've followed troubleshooting instructions but no luck. Tried speaking with Sky over the phone but got passed around to 6 different people and no resolution.

any advice?

Re: Slow wifi

LJB-C — Fri, 05 Jun 2026 07:55:03 GMT

Good morning @CS901, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141