No connection

Terence5 — Fri, 05 Jun 2026 01:19:38 GMT

2 orange lights on hub but say test all good no internet or tv

Re: No connection

Adf1 — Fri, 05 Jun 2026 01:48:58 GMT

Same happening to mine take it it's really a sky problem and not the hub?

GD1 — Fri, 05 Jun 2026 01:49:44 GMT

@Terence5 Your post has been moved to the correct board for broadband related issues.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#