topic Re: Bringing go live forward and delivery tracking in Broadband

Bringing go live forward and delivery tracking

Henry2727 — Thu, 04 Jun 2026 16:47:46 GMT

Hello,

I recently ordered Sky Broadband and have received confirmation of the order, but I have not received any notification regarding the dispatch of my router/hub.

I'm trying to confirm:

Whether my router has been dispatched
The expected delivery date
Any tracking information available
Whether there are any issues with my order

Has anyone been through this? Is it possible?

I would appreciate an update as soon as possible.

Kind regards,

Henry Helas

Re: Bringing go live forward and delivery tracking

Daniel0210 — Thu, 04 Jun 2026 16:54:26 GMT

@Henry2727

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.

Once it has been dispatched you should be able to track through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

Re: Bringing go live forward and delivery tracking

caesarome — Thu, 04 Jun 2026 18:39:23 GMT

@Henry2727

The latest on your order should be found here:

https://www.sky.com/ordertracking