topic Engineer visit or not in Broadband

Engineer visit or not

MarkyMark247 — Thu, 04 Jun 2026 13:47:19 GMT

Hi, I'm going through the sign up process and have just discovered that an engineer visit 'may' be necessary. But it also says that if I have an active connection it shouldn't be necessary. How do I confirm? I don't really want to wait in for an unnecsssary engineer visit. Is there anyone I can contact to confirm this? May not purchase if a visit is necessary.

Re: Engineer visit or not

TimmyBGood — Thu, 04 Jun 2026 13:56:20 GMT

@MarkyMark247

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.