https://helpforum.sky.com/t5/Broadband/No-bb/m-p/5290236#M569885 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4699660">@Steph120872</a>&nbsp; Your repeat post has been removed, this is a customer helps customer community not a live chat, you need to wait for people to reply, replying to your post and marking it as an answer won't speed up a reply.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 04 Jun 2026 08:42:53 GMT GD1 2026-06-04T08:42:53Z https://helpforum.sky.com/t5/Broadband/No-bb/m-p/5290229#M569883 <P>No bb check all cable which are all in correctly.&nbsp;</P> Thu, 04 Jun 2026 08:36:15 GMT https://helpforum.sky.com/t5/Broadband/No-bb/m-p/5290229#M569883 Steph120872 2026-06-04T08:36:15Z https://helpforum.sky.com/t5/Broadband/No-bb/m-p/5290236#M569885 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4699660">@Steph120872</a>&nbsp; Your repeat post has been removed, this is a customer helps customer community not a live chat, you need to wait for people to reply, replying to your post and marking it as an answer won't speed up a reply.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 04 Jun 2026 08:42:53 GMT https://helpforum.sky.com/t5/Broadband/No-bb/m-p/5290236#M569885 GD1 2026-06-04T08:42:53Z