https://helpforum.sky.com/t5/Broadband/Picture-keeps-freezing/m-p/5290141#M569865 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3767658">@caroline+chilcott</a>&nbsp;wrote:<BR />Hi we have done all cgecks and did what was advjsed to do but the picture is still freezing all the time.<HR /></BLOCKQUOTE><P>Is this via satellite or a Glass or Sky Stream platform?</P><P>&nbsp;</P><P>If Glass or Stream then try the following followed by the wifi check (or the MySky App for the test).</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" rel="noopener noreferrer" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P>Also have a look over&nbsp;<A href="https://www.sky.com/help/articles/broadband-tips-when-working-from-home" rel="noopener noreferrer" target="_blank">https://www.sky.com/help/articles/broadband-tips-when-working-from-home</A></P> Thu, 04 Jun 2026 06:06:56 GMT Me134 2026-06-04T06:06:56Z https://helpforum.sky.com/t5/Broadband/Picture-keeps-freezing/m-p/5289965#M569793 Hi we have done all cgecks and did what was advjsed to do but the picture is still freezing all the time. Wed, 03 Jun 2026 18:30:38 GMT https://helpforum.sky.com/t5/Broadband/Picture-keeps-freezing/m-p/5289965#M569793 caroline+chilcott 2026-06-03T18:30:38Z https://helpforum.sky.com/t5/Broadband/Picture-keeps-freezing/m-p/5290141#M569865 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3767658">@caroline+chilcott</a>&nbsp;wrote:<BR />Hi we have done all cgecks and did what was advjsed to do but the picture is still freezing all the time.<HR /></BLOCKQUOTE><P>Is this via satellite or a Glass or Sky Stream platform?</P><P>&nbsp;</P><P>If Glass or Stream then try the following followed by the wifi check (or the MySky App for the test).</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" rel="noopener noreferrer" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P>Also have a look over&nbsp;<A href="https://www.sky.com/help/articles/broadband-tips-when-working-from-home" rel="noopener noreferrer" target="_blank">https://www.sky.com/help/articles/broadband-tips-when-working-from-home</A></P> Thu, 04 Jun 2026 06:06:56 GMT https://helpforum.sky.com/t5/Broadband/Picture-keeps-freezing/m-p/5290141#M569865 Me134 2026-06-04T06:06:56Z