topic Re: Sky Q will not connect to the wifi in Broadband https://helpforum.sky.com/t5/Broadband/Sky-Q-will-not-connect-to-the-wifi/m-p/5290128#M569861 <P>Run the broadband diagnostic first either online or via the MySky app and click the wifi option when it's finished. If everything comes up as OK then have a look at the 2nd link to see if that helps. If possible, an ethernet connected Q box is always preferable though.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P><A href="https://www.sky.com/help/articles/broadband-tips-when-working-from-home" target="_blank">https://www.sky.com/help/articles/broadband-tips-when-working-from-home</A></P> Thu, 04 Jun 2026 05:44:40 GMT Me134 2026-06-04T05:44:40Z Sky Q will not connect to the wifi https://helpforum.sky.com/t5/Broadband/Sky-Q-will-not-connect-to-the-wifi/m-p/5290022#M569805 <P>The sky Q box keeps losing the connection to the sky router. I have done everything the box says, reset the WiFi, turned it off at the mains etc etc. it connects for a moment then loses the connection</P> Wed, 03 Jun 2026 19:23:03 GMT https://helpforum.sky.com/t5/Broadband/Sky-Q-will-not-connect-to-the-wifi/m-p/5290022#M569805 Davidburden 2026-06-03T19:23:03Z Re: Sky Q will not connect to the wifi https://helpforum.sky.com/t5/Broadband/Sky-Q-will-not-connect-to-the-wifi/m-p/5290128#M569861 <P>Run the broadband diagnostic first either online or via the MySky app and click the wifi option when it's finished. If everything comes up as OK then have a look at the 2nd link to see if that helps. If possible, an ethernet connected Q box is always preferable though.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P><A href="https://www.sky.com/help/articles/broadband-tips-when-working-from-home" target="_blank">https://www.sky.com/help/articles/broadband-tips-when-working-from-home</A></P> Thu, 04 Jun 2026 05:44:40 GMT https://helpforum.sky.com/t5/Broadband/Sky-Q-will-not-connect-to-the-wifi/m-p/5290128#M569861 Me134 2026-06-04T05:44:40Z