topic Re: Persistent WiFi drop outs in Broadband

Persistent WiFi drop outs

HLCooper — Wed, 03 Jun 2026 20:55:29 GMT

We are constantly having complete drop outs where we lose connection on all devices for a few minutes at a time, it can happen once or a few times but it doesn't get picked up on the WiFi checker. It's driving me insane.

Re: Persistent WiFi drop outs

caesarome — Wed, 03 Jun 2026 21:32:40 GMT

@HLCooper

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Persistent WiFi drop outs

HLCooper — Thu, 04 Jun 2026 06:41:01 GMT

Thanks, I have already done that a couple of times and it never pics up anything other that 'the connection speed has been slower for more than 3 days...'

I've tried resetting the router aswell.