topic Re: Wifi keeps disconnecting in Broadband

Wifi keeps disconnecting

Scorpion15 — Wed, 03 Jun 2026 13:53:00 GMT

Over the past few days my wifi disconnecting. In the my sky app it says theres a problem with my broadband and wifi and it also shows im getting less speed than usual, then when I press on the "fix this" button it runs it diagnostic check and it says everything is fine.

sometimes when the wifi keeps disconnecting the Internet light switches off then goes to amber>flashing amber then back to green. It disconnects every 5-10 minutes and when I run advanced diagnostic on my computer i have severe packet loss and Internet uptime doesnt even stay higher than an hour meaning router keeps disconnecting. All devices connected suffer from this.

Re: Wifi keeps disconnecting

Chrisee — Wed, 03 Jun 2026 17:30:56 GMT

@Scorpion15 the symptoms you describe imply a line issue which will require action by the network provider who are modt likely to be Openreach. The second test should have offered an engineer's appointment if Openreach was willing to offer one. Unfortunately they require the automatic systems to have failed before they will send out an engineer which can take upmto 2 weeks.

You can call Sky and see if they can donanything but I am not optimistic.

Re: Wifi keeps disconnecting

Scorpion15 — Wed, 03 Jun 2026 17:40:32 GMT

Amazing provider then, im paying so much money for. Cheers mate

Re: Wifi keeps disconnecting

MD1 — Wed, 03 Jun 2026 17:51:36 GMT

I am having this exact same issue app says fault. I have drop outs slow buffering even on ethernet connections. Sky puck is playing up crashing and having screeching sound going through TV like old interference we used to get on radios etc. Reset everything and fine apart from slow then drops again. All since they changed us over to fibre few weeks ago through openreach.

Re: Wifi keeps disconnecting

Karen+Jervis — Wed, 03 Jun 2026 18:14:51 GMT

Wifi keeps disconnecting

Re: Wifi keeps disconnecting

Me134 — Thu, 04 Jun 2026 06:08:04 GMT

@Karen+Jervis wrote:
Wifi keeps disconnecting

Try the following followed by the wifi check (or the MySky App for the test).

https://www.sky.com/help/articles/broadband-diagnostic-start

Also have a look over https://www.sky.com/help/articles/broadband-tips-when-working-from-home