topic Re: Might need to switch provider in Broadband

Might need to switch provider

Angrywasp — Wed, 03 Jun 2026 14:33:03 GMT

I have been trying to get sky full fibre for about two months now,a total of five attempts have ended with the engineer visit being cancelled for no reason and i then get a message saying we have problems please call...each time i am forced to reorder and incur the £10 activation fee...first few times it was cancelled by the engineer within an hour....openreach say "this is full fibre connection"...nobody has drilled holes or fitted a box,no cables or hub delivered...Stuck !!

Re: Might need to switch provider

Chrisee — Wed, 03 Jun 2026 17:25:12 GMT

@Angrywasp you should not be being charged multiple activation fees simply ask Sky to credit those. There appears to be an issue with installling fibre to your home to get you some help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Might need to switch provider

SuperMatt — Wed, 03 Jun 2026 18:33:25 GMT

Hello, @Angrywasp. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141