topic NO INTERNET CONNECTION in Broadband

NO INTERNET CONNECTION

Rita33 — Wed, 03 Jun 2026 15:29:25 GMT

I am not able to connect to the internet. I have unplugged and restarted router thing but it says connected to router yes connected to internet no

Re: NO INTERNET CONNECTION

Daniel0210 — Wed, 03 Jun 2026 15:35:33 GMT

@Rita33
Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: NO INTERNET CONNECTION

Rita33 — Wed, 03 Jun 2026 16:15:39 GMT

It says streaming problem. No internet connection. My house alarm is connected to the internet and I am an elderly lady. Can someone come in and sort it out.

Re: NO INTERNET CONNECTION

caesarome — Wed, 03 Jun 2026 16:21:00 GMT

@Rita33

If you look at your broadband hub, are all the lights lit up, or are any out or even flashing ?

Re: NO INTERNET CONNECTION

Rita33 — Wed, 03 Jun 2026 16:27:24 GMT

The internet light is not on. It sometimes flashes amber, goes green and then goes off. It has flashed amber but now nothing.

Re: NO INTERNET CONNECTION

caesarome — Wed, 03 Jun 2026 16:30:55 GMT

Give this line test a try to see if it finds an external fault:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: NO INTERNET CONNECTION

Rita33 — Wed, 03 Jun 2026 16:34:49 GMT

It says streaming problem

Re: NO INTERNET CONNECTION

caesarome — Wed, 03 Jun 2026 18:28:36 GMT

Does it give you something to do for a potential fix, if not I would suggest calling Sky.