https://helpforum.sky.com/t5/Broadband/Router-and-q-box-connection/m-p/5289761#M569744 <P>Just had new fibre and new router fitted, but it is not connecting to the Q box</P> Wed, 03 Jun 2026 14:24:53 GMT 1cjjrv2 2026-06-03T14:24:53Z https://helpforum.sky.com/t5/Broadband/Router-and-q-box-connection/m-p/5289761#M569744 <P>Just had new fibre and new router fitted, but it is not connecting to the Q box</P> Wed, 03 Jun 2026 14:24:53 GMT https://helpforum.sky.com/t5/Broadband/Router-and-q-box-connection/m-p/5289761#M569744 1cjjrv2 2026-06-03T14:24:53Z https://helpforum.sky.com/t5/Broadband/Router-and-q-box-connection/m-p/5289807#M569754 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4699172">@1cjjrv2</a>&nbsp;</P> <P>&nbsp;</P> <P>If you now have a white Max Hub, you need to reset the network connection on the Q box and then choose the setup option which <STRONG>isn't</STRONG> for Sky Broadband.</P> Wed, 03 Jun 2026 15:19:02 GMT https://helpforum.sky.com/t5/Broadband/Router-and-q-box-connection/m-p/5289807#M569754 TimmyBGood 2026-06-03T15:19:02Z