topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

TT1981 — Tue, 02 Jun 2026 22:42:42 GMT

WiFi keeps randomly dropping, even when the weather is fine and no rain. Then after a minute it reconnects itself, but it does this quite a few times throughout the day.

Re: WiFi keeps dropping

caesarome — Wed, 03 Jun 2026 04:34:37 GMT

@TT1981

When this happens what lights are lit (or not) on your hub ?

Re: WiFi keeps dropping

TT1981 — Wed, 03 Jun 2026 05:29:49 GMT

The two end lights are solid green but the middle light flashes orange.

Re: WiFi keeps dropping

caesarome — Wed, 03 Jun 2026 09:12:18 GMT

@TT1981

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: WiFi keeps dropping

Me134 — Wed, 03 Jun 2026 09:15:29 GMT

@TT1981 wrote:
WiFi keeps randomly dropping, even when the weather is fine and no rain. Then after a minute it reconnects itself, but it does this quite a few times throughout the day.

As an aside, heavy rain can affect a satellite signal to your Q or HD+ box but doesn't affect the broadband connection or especially, the internal WiFi signal.

Re: WiFi keeps dropping

TT1981 — Sat, 06 Jun 2026 06:43:07 GMT

Thanks all. The fault has now been fixed.