topic WiFi signal but no internet in Broadband

WiFi signal but no internet

KevT959 — Tue, 02 Jun 2026 13:54:16 GMT

I have a full wifi signal on my phone or tablet but I keep getting buffering. I have tried a speed test and sometimes it says I'm not connected to the Internet so cant test it. I am only about 1 meter from my router. It works fine when i'm at my daughters house who has the same Internet as I do.

Re: WiFi signal but no internet

Chrisee — Tue, 02 Jun 2026 15:44:15 GMT

@KevT959 check the lights on your hub the next time you lose connection see https://www.sky.com/help/articles/hub-lights-explained-start which also explains whatto do.

Re: WiFi signal but no internet

KevT959 — Tue, 02 Jun 2026 16:49:00 GMT

Ok I will do.

Re: WiFi signal but no internet

KevT959 — Sun, 21 Jun 2026 09:26:33 GMT

The lights on your hub stay white. I have also noticed I somtimes get the same on my PC even though it is a wired connection. The web page will not open and the speed checker will not work until the internet comes back working. This can last for about 30 seconds at random. tmes

Re: WiFi signal but no internet

Me134 — Sun, 21 Jun 2026 10:25:07 GMT

@KevT959 wrote:
The lights on your hub stay white. I have also noticed I somtimes get the same on my PC even though it is a wired connection. The web page will not open and the speed checker will not work until the internet comes back working. This can last for about 30 seconds at random. tmes

Not our hub as we're just other customers. Have you turned off broadband shield, or at least reduced it to the 18 setting?

Re: WiFi signal but no internet

KevT959 — Sun, 21 Jun 2026 18:23:25 GMT

It's set to 18 Suitable for adults. Is that what it should be set to?