Slow wifi - Disruption

Kim11111111 — Tue, 02 Jun 2026 12:51:06 GMT

We've upgraded our WIFI and paying an additinal £30 a month for better wifi. But I am STILL experiencing issues on work zoom calls; breaking up and slow wifi. The wifi tests come out as good but then why do I experience these issues on my calls??

Re: Slow wifi - Disruption

caesarome — Tue, 02 Jun 2026 12:57:59 GMT

@Kim11111111

Do you have a weak or poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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Slow wifi - Disruption

Re: Slow wifi - Disruption