topic Re: Tv saying no broadband in Broadband

Tv saying no broadband

SusieBad — Mon, 01 Jun 2026 19:54:35 GMT

TV is saying no broadband but all other devices are working well

reset router and WPS

Re: Tv saying no broadband

N_chill — Tue, 02 Jun 2026 10:57:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Tv saying no broadband

Tommy2 — Tue, 02 Jun 2026 12:13:50 GMT

is the TV near the Sky Hub ? if not does it recive good WIFI signal. It might be worth resetting the TV to factory settings and spekaing to the manufacturer of the TV. Also a good idea to then download updates for the TV again once it is connected to the internet as updates can correct certain glitches and improve functionality.

Re: Tv saying no broadband

SusieBad — Tue, 02 Jun 2026 12:17:42 GMT

It's worked perfectly fine since we got it two weeks ago but yesterday it started playing up