topic WiFi issues in Broadband

WiFi issues

Alex339 — Tue, 02 Jun 2026 11:40:52 GMT

I have tried to ring up, it said there was a problem so I should check online but the app and online both say no issues, however I can connect devices to the router but I have no internet connection once connected.

Re: WiFi issues

caesarome — Tue, 02 Jun 2026 12:51:25 GMT

@Alex339

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi issues

Alex339 — Tue, 02 Jun 2026 22:49:34 GMT

Hi, I have done all of this, however everything connects but has no access to the internet