https://helpforum.sky.com/t5/Broadband/Sky-max/m-p/5288747#M569480 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566207">@Andrewsky99</a></SPAN>,</P> <P>&nbsp;</P> <P>I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 02 Jun 2026 10:59:15 GMT lainys 2026-06-02T10:59:15Z https://helpforum.sky.com/t5/Broadband/Sky-max/m-p/5288320#M569325 Hi have just set up my new sky max hub because I was experiencing buffering issues previously, to resolve i was sent this hub and subscription increased. White dot active and connected established but on testing it was half the power I had previously and obviously still cant stream programes Mon, 01 Jun 2026 20:33:15 GMT https://helpforum.sky.com/t5/Broadband/Sky-max/m-p/5288320#M569325 Andrewsky99 2026-06-01T20:33:15Z https://helpforum.sky.com/t5/Broadband/Sky-max/m-p/5288747#M569480 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566207">@Andrewsky99</a></SPAN>,</P> <P>&nbsp;</P> <P>I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 02 Jun 2026 10:59:15 GMT https://helpforum.sky.com/t5/Broadband/Sky-max/m-p/5288747#M569480 lainys 2026-06-02T10:59:15Z