https://helpforum.sky.com/t5/Broadband/New-router-unusable/m-p/5288622#M569458 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697950">@ChrisFaz</a>&nbsp;</P> <P>Do you mean you upgraded to Sky Fibre and not have a weak or poor signal throughout your home ?</P> Tue, 02 Jun 2026 08:49:51 GMT caesarome 2026-06-02T08:49:51Z https://helpforum.sky.com/t5/Broadband/New-router-unusable/m-p/5288607#M569456 Hi, been a sky customer for over 2 years, so sky contacted me with an upgrade on the router/Internet service, and we have had nothing but issues, we have breaks in the connection constantly, we cant watch or ur use any devices in the house without it being an issue, we are having to use the older router just to get some service, id like to revert back tk previous service as we are being charged for this newer service which is worse than I was previously. I tried so many different routes to speak to someone, its just repeated robot responses.. I just simply want to speak with a human at sky services about it. Driving us crazy. Thanks Tue, 02 Jun 2026 08:40:10 GMT https://helpforum.sky.com/t5/Broadband/New-router-unusable/m-p/5288607#M569456 ChrisFaz 2026-06-02T08:40:10Z https://helpforum.sky.com/t5/Broadband/New-router-unusable/m-p/5288622#M569458 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697950">@ChrisFaz</a>&nbsp;</P> <P>Do you mean you upgraded to Sky Fibre and not have a weak or poor signal throughout your home ?</P> Tue, 02 Jun 2026 08:49:51 GMT https://helpforum.sky.com/t5/Broadband/New-router-unusable/m-p/5288622#M569458 caesarome 2026-06-02T08:49:51Z