Internet gone down

AP99 — Mon, 01 Jun 2026 21:01:09 GMT

I have used the sky app to test my broadband but this cannot be correct as we have lost connection to everything in my house no WiFi no Internet. We cannot watch TV or anything Sky won't even work

Re: Internet gone down

caesarome — Mon, 01 Jun 2026 21:30:29 GMT

@AP99

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Re: Internet gone down in Broadband

Internet gone down

Re: Internet gone down