Broadband router keeps going off

Kay159 — Mon, 01 Jun 2026 20:56:39 GMT

Twice my broadband router has stopped working, keeps flashing green. I have switched it from the mains and rebooted the router but still nothing. I have 2 streaming tvs which I cant watch anything on.

Re: Broadband router keeps going off

caesarome — Mon, 01 Jun 2026 21:24:44 GMT

@Kay159

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Broadband router keeps going off

Re: Broadband router keeps going off