topic Re: Broadband not working in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5288384#M569361 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697707">@Matthewcarr</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 01 Jun 2026 21:24:02 GMT caesarome 2026-06-01T21:24:02Z Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5288338#M569335 Broadband not working Mon, 01 Jun 2026 20:56:20 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5288338#M569335 Matthewcarr 2026-06-01T20:56:20Z Re: Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5288384#M569361 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697707">@Matthewcarr</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 01 Jun 2026 21:24:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5288384#M569361 caesarome 2026-06-01T21:24:02Z