topic Re: No internet connection hub gone down in Broadband

No internet connection hub gone down

Motty2 — Mon, 01 Jun 2026 20:47:53 GMT

My hubs gone down no internet connection at all and it not coming back on been of for 10 mins now

Re: No internet connection hub gone down

EHowell — Mon, 01 Jun 2026 20:51:48 GMT

Same here, did it the other day for about 10 minutes.

Re: No internet connection hub gone down

Mandablueeyes — Mon, 01 Jun 2026 20:53:18 GMT

Same here - done a reset and still nothing

Re: No internet connection hub gone down

EHowell — Mon, 01 Jun 2026 20:56:14 GMT

Husband's gone to do that on ours but when we run a test it says no issues

Re: No internet connection hub gone down

caesarome — Mon, 01 Jun 2026 21:23:45 GMT

@EHowell @Motty2 @Mandablueeyes

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.