Internet dropping

Kristina81 — Mon, 01 Jun 2026 18:22:08 GMT

Hi, my internet keeps dropping. It works shen I switch off the plug but then it drops. I have fibet. The broadband light is red on the black city fiber block. It occasionally gets flashing green when I unplug the power but it then drops again. This has been going on since Sunday.

Re: Internet dropping

caesarome — Mon, 01 Jun 2026 19:02:57 GMT

@Kristina81

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Internet dropping in Broadband

Internet dropping

Re: Internet dropping