topic Re: Sky Max Pod Request in Broadband

Sky Max Pod Request

Acciesforever — Thu, 28 May 2026 17:03:22 GMT

I have just had a Sky Max WiFi Router installed, and was told at the time of order that I could request sky max pods. My WiFi signal is poor in parts of my house and I'd like to request some pods, but can't find where to place that request.

Re: Sky Max Pod Request

Chrisee — Thu, 28 May 2026 17:40:55 GMT

@Acciesforever you need to talk to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Sky Max Pod Request

Jason- — Thu, 28 May 2026 17:59:47 GMT

Hello @Chrisee, thanks for flagging this with us. I'll invite @Acciesforever to chat now and we can help with their WiFi issues 👍🏻

Thanks, Jason-

Re: Sky Max Pod Request

PhillGen — Mon, 01 Jun 2026 13:51:34 GMT

Hi Chrisee,

I'm in the same position, I can't find how or where to order a sky max pod. The help assistant just keeps going around in circles. Can you kindly escalate my post too please?

Re: Where to order Sky Max Pod | Sky Community

Re: Sky Max Pod Request

PhillGen — Mon, 01 Jun 2026 13:52:34 GMT

Hi Jason,

I'm in the same position, I can't find how or where to order a sky max pod. The help assistant just keeps going around in circles. Can you kindly help me too please?

Thanks

Phill

Re: Sky Max Pod Request

_Claire — Mon, 01 Jun 2026 14:24:07 GMT

Hi @PhillGen I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Max Pod Request

cwmparc — Wed, 17 Jun 2026 15:18:12 GMT

@_Claire I have the same problem. I was told that once my broadband was activated to call back to request 2 pods. Sky were told when I ordered that no matter who supplied the broadband 2 boosters were always needed.

Now my service is active, they have said that only one can be sent and and engineer is needed for the second.

This is a waste of time as I am well aware where I need to place the boosters. I am seriously considering switching back to EE.

Re: Sky Max Pod Request

Sat1980789 — Thu, 18 Jun 2026 19:14:39 GMT

I have the same issue and it's critical. Please help.

Re: Sky Max Pod Request

caesarome — Thu, 18 Jun 2026 19:16:39 GMT

@Sat1980789

If you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Sky Max Pod Request

Brad202 — Mon, 13 Jul 2026 11:03:20 GMT

Hi @Jason-

I also had the same advice during installation about a booster due to layout of my house and location of the box.

please could someone get in touch with me to order a pod booster?

thanks

Brad

Re: Sky Max Pod Request

Brill+Gill — Mon, 13 Jul 2026 11:39:30 GMT

Hi @Brad202, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Max Pod Request

Matt120 — Mon, 20 Jul 2026 13:46:09 GMT

Can i order a sky pod with virtual help

Re: Sky Max Pod Request

Darren66 — Mon, 20 Jul 2026 15:59:05 GMT

Hi Claire.

Apologies, but I have the same issue - I desperately need Sky Max Pods but cannot find any way to purchase them - and trying to use the site to get help is only taking me around n circles. Could you please escalate my request as well so that someone can resolve this for me?

Re: Sky Max Pod Request

caesarome — Mon, 20 Jul 2026 16:08:37 GMT

@Darren66 wrote:

Apologies, but I have the same issue - I desperately need Sky Max Pods but cannot find any way to purchase them - and trying to use the site to get help is only taking me around n circles. Could you please escalate my request as well so that someone can resolve this for me?

@Darren66

if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Sky Max Pod Request

Keith+Douglas — Tue, 21 Jul 2026 14:59:51 GMT

Hi there same for me also, just installed today, but very weak for office in the loft and for the ring cameras. Can I request 2 also?

Re: Sky Max Pod Request

mrwwt — Tue, 21 Jul 2026 16:09:39 GMT

@_Claire wrote:
Hi @PhillGenI’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

@_Claire can you set up one for me as well as mine is not reaching into 2 of our bedrroms

Re: Sky Max Pod Request

Adgroom — Sat, 25 Jul 2026 10:54:54 GMT

I'm in the same position as well....upgraded my package to resolve poor WiFi connectivity in my home but from what I can see there's nothing for the extra payment.

Re: Sky Max Pod Request

caesarome — Sat, 25 Jul 2026 12:21:01 GMT

@Adgroom

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Sky Max Pod Request

neellypeelly — Sat, 01 Aug 2026 17:12:02 GMT

Hi there. I likewise had Sky Max Hub recently installed and was told similar about the pods. Certain parts of my home has poor wifi coverage and I was told about the pods but unsure where to go in terms of requesting a Sky pod. Help would be appreciated. Thanks in advance!

Re: Sky Max Pod Request

Adgroom — Sat, 01 Aug 2026 21:12:15 GMT

I had to argue with a guy on the phone that I needed at least two but he said he could only send me one to start with, which still hasn't arrived yet. The Royal Mail tracking said we refused the delivery but they didn't even try to deliver....it has now been returned to sender so I've got to go through the hassle of phoning them all over again.....think I'm just going to cancel the agreement and go back to Virgin.