topic 1st gen Ring Door Bell not connecting in Broadband

1st gen Ring Door Bell not connecting

Gwaddell — Mon, 01 Jun 2026 14:08:36 GMT

Recently moved to gigafast braodband, very good i have to say, however every device that connected on my previous provided has worked seemlessly with the exception off my ring doorbell, stays offline, I have done many hard reboots, Ring.com advise that it could be to do with the new router giving both 2.4ghx & 5ghx, i disabled 5ghx to see if that worked - still the same, any body had anything similar.

Re: 1st gen Ring Door Bell not connecting

TimmyBGood — Mon, 01 Jun 2026 14:27:08 GMT

@Gwaddell

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

Re: 1st gen Ring Door Bell not connecting

Gwaddell — Mon, 01 Jun 2026 14:55:24 GMT

Hi Timmy, yeh already checked that and it is set a WPA2, i disbaled 5ghz and ran it on 2.4ghz only, still not luck, just renewed the subscription or i would have chucked it