https://helpforum.sky.com/t5/Broadband/5GHz-keeps-disconnecting/m-p/5287699#M569184 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4696502">@Chris4211</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 01 Jun 2026 10:10:30 GMT _Claire 2026-06-01T10:10:30Z https://helpforum.sky.com/t5/Broadband/5GHz-keeps-disconnecting/m-p/5287166#M569025 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>We recently got broadband with you, and lately the 5GHz connection keeps dropping but the 2.4GHz is stable. The wifi box doesn't show any issues (the light is a white colour consistently). It seems to only happen with the 5GHz version and we aren't sure why.&nbsp;<BR /><BR /></P><P>thank you</P> Sun, 31 May 2026 13:49:39 GMT https://helpforum.sky.com/t5/Broadband/5GHz-keeps-disconnecting/m-p/5287166#M569025 Chris4211 2026-05-31T13:49:39Z https://helpforum.sky.com/t5/Broadband/5GHz-keeps-disconnecting/m-p/5287699#M569184 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4696502">@Chris4211</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 01 Jun 2026 10:10:30 GMT https://helpforum.sky.com/t5/Broadband/5GHz-keeps-disconnecting/m-p/5287699#M569184 _Claire 2026-06-01T10:10:30Z