topic Re: Wi fi connection. in Broadband

Wi fi connection.

Allistair — Sun, 31 May 2026 19:08:30 GMT

Hi.
my WiFi signal keeps" dropping out" and is no longer reaching parts of my flat outside the living room (where the hub is situated).

Re: Wi fi connection.

Chrisee — Mon, 01 Jun 2026 08:14:55 GMT

@Allistair Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes or buildings with concrete walls. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: Wi fi connection.

Allistair — Mon, 01 Jun 2026 09:50:29 GMT

I do understand that older buildings can cause an issue, but my electronic gadgets and TV keep loosing signal despite them being in the same room as the hub.

Re: Wi fi connection.

_Claire — Mon, 01 Jun 2026 10:56:58 GMT

Hi @Allistair I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141