Broadband connection issues

Chris805 — Mon, 01 Jun 2026 09:09:18 GMT

We have intermittent service of broadband, mostly unconnected, never reliable. Openreach attended last week and said they fixed some issues with the physical connection. However the service did not improve. Openreach attended again this morning and say that there are now no problems with the hardware, but that what is required is a DLM reconnection/maintenance which apparently must be done by you as the service provider. Please help. Thanks

Re: Broadband connection issues

lainys — Tue, 02 Jun 2026 09:31:26 GMT

Good Morning Chris805,

I hope you're doing well.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thank you ^Lainy

topic Broadband connection issues in Broadband

Broadband connection issues

Re: Broadband connection issues