topic Re: Buffering in Broadband

Buffering

Keniii — Sun, 31 May 2026 15:35:02 GMT

Since openreach removed the copper cable connection to my house and installed fibre cable, my computer is now very slow and constantly buffering.

Upto installing the fibre cable i had no issues at all with buffering, on my computer.

Re: Buffering

TimmyBGood — Sun, 31 May 2026 19:08:12 GMT

@Keniii

Is the computer talking to the Hub over ethernet cable or WiFi?

Re: Buffering

Keniii — Sun, 31 May 2026 19:14:41 GMT

Over wi-fi.

Never had this problem before.

Two differences, Latest new Sky router, and had to move router into the garage from the bedroom as the fibre line enters the garage

Re: Buffering

TimmyBGood — Sun, 31 May 2026 19:45:46 GMT

@Keniii wrote:

Latest new Sky router, and had to move router into the garage from the bedroom as the fibre line enters the garage

Yup, that would do it.

Numerous forum posts suggest the Max Hub struggles with WiFi in some properties, and the other side of an external wall is never going to be ideal placement.

Re: Buffering

TimmyBGood — Sun, 31 May 2026 19:18:54 GMT

@Keniii

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Buffering

Keniii — Sun, 31 May 2026 19:21:19 GMT

Thanks for your help.