topic Broadband not working in Broadband

Broadband not working

RobinJames2 — Sun, 31 May 2026 17:37:28 GMT

We have no broadband since yesterday

Re: Broadband not working

Daniel0210 — Sun, 31 May 2026 17:51:23 GMT

@RobinJames2
Even if you’ve already tried it the first thing to do is use this link to check if there are any broadband outages or issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

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Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband not working

RobinJames2 — Sun, 31 May 2026 18:15:56 GMT

My broadband hasn't been working since yesterday, I have work tomorrow and urgently need it!

Re: Broadband not working

Daniel0210 — Sun, 31 May 2026 18:25:14 GMT

@RobinJames2

If you still have an issue tomorrow then once aware Sky usually quote 2 WORKING DAYS as a potential fix time because of the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (once they’ve obtained permission from the local council).

Re: Broadband not working

caesarome — Sun, 31 May 2026 18:25:36 GMT

What was the result of the line test you ran from the link posted by @Daniel0210 ?