topic Fibre Upgrade Debacle in Broadband

Fibre Upgrade Debacle

MeDward1 — Sun, 31 May 2026 09:42:06 GMT

We are upgrading you to Full Fibre they said.

I took a day off of work and the Openreach engineer turned up, he fitted the internals and drilled a hole through the wall knocking out a large chunk of render.

I then saw him outside staring at the 3 poles at the bottom of the road, I asked what the problem was and he said he was trying to work out which was thiers.

I informed him none of them as they were all Airband's, he told me he would have to get a surveyor out but looking at his tablet the bnox was 2 streets away!

Two days later another engineer arrived to connect me, I said how are you going to do that when you haven't got fibre in this part of the road?

He looked around lifted two lids and wondered how the previous engineer hadn't noticed that the cables were underground and clearly marked and there was no fibre but copper.

Frustrated trying to get hold of anyone at Sky as the robots don't under stand my problem.

Can anyone he advise please?

Re: Fibre Upgrade Debacle

TimmyBGood — Sun, 31 May 2026 09:44:16 GMT

@MeDward1

Unfortunately the speed and scale dictated by the national FTTP rollout means there are going to be some mistakes.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Fibre Upgrade Debacle

Skyuser168 — Sun, 31 May 2026 11:10:00 GMT

@TimmyBGood Sorry to jump onto the thread. I got the following result from the checker, what does it mean? Sorry about the format as I can't paste image.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback

Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability

High Low High Low

VDSL Range A (Clean) help 80 74.2 20 19 67 Unavailable Exception

VDSL Range B (Impacted) help 80 73.2 20 19 64.7 Unavailable Exception

G.fast Range A (Clean) help -- -- -- -- -- Unavailable --

G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process

WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

Other Offerings Availability Date

VDSL Multicast Available

Exchange Product Restrictions Status

FTTP Priority Exchange Y

WLR Withdrawal Y

SOADSL Restriction N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

Re: Fibre Upgrade Debacle

TimmyBGood — Sun, 31 May 2026 12:26:43 GMT

@Skyuser168

The key information is

Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

FTTP is available and a new ONT may be ordered.

So an optical connection would be delivered through an existing pipe.