topic Re: No WiFi connection in Broadband

No WiFi connection

TomE — Sun, 31 May 2026 07:15:59 GMT

Hi,

my Sky WiFi/router hasn't worked since last night. The service checker says everything is ok, but the router isn't even visible on any of our devices, so we can't connect at all.

the power is on and working to the router, there aren't any lights on the router to says there is an issue, but all of the previously connected devices have no connection and cannot find our WiFi.

Re: No WiFi connection

caesarome — Sun, 31 May 2026 08:52:30 GMT

@TomE

If all the lights are lit then try rebooting it at the mains then after 5 minutes see if your devices have now connected.

Re: No WiFi connection

TomE — Sun, 31 May 2026 11:44:30 GMT

Thanks for the message! Have been on to help this morning as no lights at all in the router. Changed plugs, checked connections and nothing coming on.

potentially hardware failure apparently

Re: No WiFi connection

caesarome — Sun, 31 May 2026 12:07:50 GMT

@TomE wrote:

potentially hardware failure apparently

That does appear to be the case so have you contacted Sky and reported this to them ?

Re: No WiFi connection

TomE — Sun, 31 May 2026 12:13:22 GMT

I have indeed, it's been past to the connections team and should have a response in 72hrs according to the team

Re: No WiFi connection

caesarome — Sun, 31 May 2026 12:22:27 GMT

@TomE wrote:

and should have a response in 72hrs according to the team

Hopefully you do, if not you will need to call Sky again about this.