topic Re: No internet in Broadband

No internet with sky

Christy4 — Sat, 30 May 2026 15:42:44 GMT

Sky router is working but not internet not working at all

Re: No internet with sky

Mark39 — Sat, 30 May 2026 15:55:25 GMT

Is your Hub's Internet light illuminated?

https://www.sky.com/help/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/articles/hub-lights-explained-start

Re: No internet with sky

Daniel0210 — Sat, 30 May 2026 16:33:41 GMT

@Christy4
The first thing to do (even if you’ve already tried it), is use this link to check if there are any broadband outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.

No internet

Christy4 — Sat, 30 May 2026 22:22:06 GMT

Broadband is ok but no internet at all .. I have to used my mobile data on all day.. please help me !!
I Bern try do everything's not working at all no internet!!
im so tired everything's .. I think I will call sky on Monday !! Hope they sort it out and what to do next

Re: No internet

Daniel0210 — Sun, 31 May 2026 04:01:15 GMT

@Christy4

I have moved your new post into the thread you've already started. You need to answer the question asked by @Mark39

Re: No internet with sky

Christy4 — Wed, 03 Jun 2026 01:01:24 GMT

Yeah they fix come back my broadbands from yesterday .. that ok now .. thanks you for comments bye