topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Pfall — Sat, 30 May 2026 17:48:32 GMT

Hi,

the wifi has been dropping in and out of connection for last few days sometimes not even being able to reconnect up over an hour.

Re: WiFi keeps dropping out

caesarome — Sat, 30 May 2026 18:35:27 GMT

@Pfall

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi keeps dropping out

Pfall — Sat, 30 May 2026 19:00:52 GMT

Hi,

it says it's all good I'm not sure what you mean by the second part?

Re: WiFi keeps dropping out

caesarome — Sat, 30 May 2026 19:03:06 GMT

Do you have a good or weak signal on your devices throughout your home ?

Re: WiFi keeps dropping out

Pfall — Sat, 30 May 2026 19:03:38 GMT

Hi,

it says good?

Re: WiFi keeps dropping out

caesarome — Sat, 30 May 2026 19:06:03 GMT

Have you rebooted your broadband hub at the mains, so leave it off for a few minutes before powering it back up.